Returns & Exchanges

At Conti's Bakeshop & Restaurant, we strive for perfection in every bite, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, all return or exchange requests must be reported within 24 hours of receipt.

Return Process

• 1.
  Verify Your Order

  Inspect your cakes, pastries, or savory dishes immediately upon delivery or pickup to ensure everything is correct and meets our quality standards.

• 2.
  Contact Customer Care

  If there is an issue, contact our hotline or message us on our official social media channels with your order number and clear photos of the product and receipt.

• 3.
  Wait for Assessment

  Our quality assurance team will quickly review your claim to determine if a replacement, store credit, or refund is applicable based on the specific concern.

• 4.
  Receive Resolution

  Once approved, we will arrange for a fresh replacement to be delivered to your address or process your refund through the original payment method.